Forms of payment: Vix’n accepts the following payments:
Mastercard, Visa and Paypal.
Please be advised once order has been submitted with payment information you agree to all payment terms.
Returns: Please be aware that all sales are final and are not subject to return. Please confirm purchase before submitting your order. Once order has been received there is no exchange or refund. (Product is made once order has been submitted.)
Exception (Candles) : If candles are not burning properly. Such as, wick burns out within 45 minutes. PLease do not send back candles due to they are not to your liking. Vixn’n allows 5 days after order received to be returned. All exchanges for candles MUST be authorized with a RMA#. If there are any orders returned without an RMA# the product will be discarded. (This policy may be changed without notification.)
For orders shipped USPS and the items are damaged they may be returned. Please do not REFUSE order if package is damaged during shipping, please leave in original packaging and contact Vix’n immediately. Inquiry must be made within 5 days from receiving your order. After 5 days, return for damage items will not be accepted. Please make sure packing slip is included with order.
Please be advised once order has been submitted with payment information you agree to all payment terms.
Canceled Orders: You may cancel an order within 24 hours of order placed. NO REFUND!!! A credit will be issued. However, a $10 cancellation fee will be applied. Also, if any orders are canceled after 24 hours an additional 15% restocking fee will be applied. Shipping and handling charges will not be refunded.
Refused Orders: Orders that are refused by UPS or USPS for any reason will not be refunded in shipping charges. A credit will be issued only.
Sales Tax: Texas customers will be charge 8.25% sales tax on all orders.
Price Change: Prices are subject to change without notifications. We will try to keep prices stable.
Customer Service: customercare@shopvixn.com; Call with your question 972-768-4848
Email questions and comments: info@shopvixn.com